Orders held for review
Why some paid orders wait before delivery and how to release them safely.
Some paid orders are put On hold instead of being delivered straight away. Nothing is delivered until the hold is released.
Why an order is held
- Fraud Shield review rules: the order matched a rule you set, such as an email or checkout field containing certain words. See Fraud Shield.
- Late payment with no stock left: the buyer paid after the invoice expired and the item has sold out since. Add stock and release, or refund.
- Platform review: occasionally SellPass itself reviews a store's orders. Those show Waiting for SellPass review and are released by the SellPass team.
The order page shows the reason, for example Flagged by Fraud Shield: ….
Release or refuse
- Your dashboard home shows order(s) held for review. Open the order.
- Check the details: email, IP and country, and checkout fields.
- If it looks genuine, click Release & deliver.
- If not, Refund it and consider Blacklist email / IP.
Tip: turn on hold notifications in Notifications so held orders never sit for long. Buyers waiting a long time after paying are likely to dispute.
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