Orders & customers
Handle orders, deliveries, support tickets, reviews and the customer portal.
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- 1 Find and manage ordersFilter and export orders, read the order page, resend deliveries and add internal notes.
- 2 Deliver service orders and send replacementsSend deliveries by hand, mark orders fulfilled and replace keys that don't work.
- 3 Orders held for reviewWhy some paid orders wait before delivery and how to release them safely.
- 4 What your buyers see: the customer portalHow buyers find their purchases, download files again, leave reviews, contact you and manage subscriptions.
- 5 Answer support tickets and live chatReply to buyer questions from one inbox, turn on live chat and keep disputes down.
- 6 Reviews and feedbackCollect buyer reviews, reply publicly and show your rating to new buyers.
- 7 Customers, store credit and blockingSee your best buyers, export customer lists, give store credit and block bad actors.