Deliver service orders and send replacements

Keys, files and dynamic products deliver themselves. You only step in for service orders, held orders and problems.

Deliver a service order

1. Your dashboard home shows how many orders are to fulfil. Open one from Orders (status Paid (to fulfil)).
2. In Deliver message, write what the buyer gets: account details, a license, a link or instructions. Markdown works.
3. Click Send to buyer. It appears on their order page and is emailed to them, and the order becomes Completed.

Already delivered somewhere else, such as in Discord or by email? Click Mark the order fulfilled instead.

Replace a key

1. Open the order and click Replace key next to the item.
2. Optionally add an internal reason.
3. Click Send replacement. The buyer gets the next available key from stock, by email and on their order page.

The replacement is recorded in the proof of delivery, which helps if the buyer later disputes the order.

The buyer can't find their order

• Click Resend delivery email.
• Remind them they can always see their purchases in the customer portal with the same email.