Find and manage orders
Filter and export orders, read the order page, resend deliveries and add internal notes.
The orders list
Orders lists every checkout, paid or not. Filter by:
- Status: Pending, Partial, Paid (to fulfil), On hold, Completed, Expired, Refunded, Disputed or Voided. See what each status means.
- Gateway and Product,
- buyer Email, Country or the first characters of the Order ID,
- a date range.
Click Export CSV to download the filtered list for your accounting.
The order page
Open any order to see:
- Customer: email, IP address, country and device.
- Payment: gateway, gateway reference, subtotal, discount, platform fee and affiliate commission.
- Items: what was bought and what was delivered.
- Checkout fields: the buyer's answers.
- Payments & refunds: every payment and refund.
- Proof of delivery: a signed record of delivery and of the buyer opening the order. See Win chargebacks.
- Timeline: every event, from checkout to delivery.
Click Buyer's invoice page to see exactly what the buyer sees.
Actions
| Action | When to use it |
|---|---|
| Mark paid & deliver | A manual payment arrived (bank transfer and similar) |
| Mark fulfilled | You delivered a service order outside SellPass |
| Resend delivery email | The buyer can't find the email |
| Replace key | A delivered key doesn't work |
| Refund | See Refund an order |
| Void order | Cancel an unpaid order and free its stock |
| Blacklist email / IP | Block a fraudster from ordering again |
Internal note adds a note only your team can see, for example Buyer confirmed on Discord.
Still need help? Message our team and we will reply by email.
Contact support