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Win back abandoned checkouts

Send one friendly reminder, optionally with a single-use discount, to buyers who started checkout but didn't pay.

Many buyers start checkout and get distracted. One reminder brings a surprising number back.

Turn it on

  1. Go to Marketing & loyalty → Abandoned-checkout emails.
  2. Turn it on and set Send after (minutes), for example 60.
  3. Optional: set a Discount code (% off), for example 10, and how long the code is valid (hours). Each buyer gets their own single-use code. 0 means no discount.
  4. Click Save marketing settings.

What the buyer receives

One email with a link straight back to their checkout and, if you set one, their personal discount code. Buyers can unsubscribe in one click and are never emailed twice for the same checkout.

Still need help? Message our team and we will reply by email.

Contact support